Kinetic Repairs UK   alt= UK only Testimonials






Frequently Asked Questions

Welcome to our FAQ section.
We've answered the most common questions we receive about Seiko Kinetic watch repairs.
If you don't find what you're looking for, please contact us at the bottom of the page.

General Questions

  • Q: Which watch brands do you look after?
    • We only repair and service these watch brands - Seiko, Pulsar, Lorus and Oakley "Timebomb".
    Specializing solely in these watches since 1999.

  • Q: How long does a Seiko watch typically last before requiring a service?
    • While we've seen them last longer, we generally find that 6 to 8 years is a realistic timeframe for optimal performance.
    In our experience, the internal lubricants don't begin to dry out until around the 8-year mark, so there's little risk of premature wear before then.

  • Q: Can you repair my watch if Seiko says it's unrepairable due to obsolete parts?
    • Yes, in most cases.
    All work is carried out in our secure and fully insured premises.
    We maintain a large stock of genuine spare parts, so we can often repair watches that Seiko themselves can no longer service.
    If we cannot repair your watch (and it hasn't been damaged beyond repair by specific issues), we will return it with a full refund.

  • Q: What are the exceptions to your 'no fix, no fee' policy?
    • We charge a £30 fee for inspection and return postage if your watch is unrepairable due to being:
    • Damaged by salt water.
    • Physically damaged by a previous, improper repair attempt.
    • Damaged by a leaking battery that was left flat for over a year.


    Charging and Maintenance

  • Q: Can I charge my Kinetic watch by shaking it?
    • Shaking is not an effective method.
    You would have to shake it for hours every day to generate any significant charge, so it's not a practical solution.

  • Q: Will a standard watch winder charge my Kinetic watch?
    • No. Standard watch winders are designed for automatic mechanical watches and will not charge a Kinetic watch.
    However, we do offer our own modified watch winder specifically designed to charge any Kinetic watch.
    Learn more about our Kinetic Watch Charger.     Kinetic Watch Charger


    Understanding Kinetic Technology

  • Q: What is the difference between a Capacitor and a Rechargeable Battery?
    • A capacitor stores electricity, a battery stores the electricity by converting chemicals, then converts it back again to electricity when required.
    The very first Seiko Kinetics from the 1980s and 90s used a capacitor as their storage cell.
    Seiko stopped using capacitors in the year 2000, as a rechargeable battery is 30 times more powerful.
    These are made for Seiko by Panasonic or Maxell and are the same type of cell used in their solar watches.

  • Q: Why do the rechargeable batteries fail?
    • There are two primary reasons:
    1. Lack of use: The battery deteriorates quickly if it's left in a discharged state for too long. They need to be worn regularly to stay charged.
    2. 'High Power Mode': When a watch requires a service, the internal oils and greases dry out, making the movement stiff.
    To compensate, the watch's electronics deliver up to 12 times the normal power to try and keep it running.
    This puts a heavy strain on the battery and will cause it to fail.

    Our Service and Shipping

    Only use Royal Mail Special Delivery, you are then insured for £750. The cost is about £10.50.

  • Q: How should I package my watch for shipping?
    • Please package it securely in a small box or a padded envelope.
    Wrap your watch in soft material to protect it and to prevent it from ripping the envelope.
    Do not send the presentation box, as we have our own standard packaging, and your original box will not be returned.

  • Q: Do you offer partial repairs?
    • No, we do not offer partial services.
    The entire movement must be removed from the case for a repair or service, which disturbs any internal dirt.
    A full service is always required to ensure your watch is properly cleaned and lubricated.

  • Q: Do you test for water resistance?
    • Yes, absolutely. After any service, we always test every watch to the same water pressure it was manufactured to.

  • Q: Do you replace the capacitor?
    • Yes, we always fit a brand new storage cell.

  • Q: What if my watch is damaged by water or a physical impact?
    • If your watch has been severely damaged by physical impact or water ingress, we might not be able to repair it.
    This would also be covered by our inspection fee policy mentioned above.

    Still Have Questions?

    We're here to help. You can reach us via email.
    Email: Please use our Contact Us page to send us an email. Contact us


    Kinetic Repairs UK
    384 London Road, Stretton, Warrington, Cheshire, WA4 5PW
    Or
    Kinetic Repairs UK
    8 Dudlow Green Road, Appleton Park, Warrington, Cheshire, WA4 5DS